Refund & Returns Policy
Overview
At Restore Hair Now, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our policy below to understand your rights regarding returns and refunds.
Eligibility for Returns
To be eligible for a return, your item must:
Be unused and in the same condition that you received it
Be in its original packaging
Be returned within 14 days of delivery
Returns requested after 14 days from the delivery date will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
Opened or used hair care products
Items purchased on clearance or with final sale discounts
Digital products or downloadable content
Gift cards
How to Request a Return
To initiate a return, please contact our customer support team at restorehairnow@gmail.com with the following information:
Your full name
Order number
Reason for return
Photos (if item is damaged or defective)
We will provide you with return instructions and the return address. Please do not send your product back without contacting us first.
Return Shipping
Customers are responsible for paying their own return shipping costs unless the return is due to a product defect or our error. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If the return is approved, your refund will be processed within 5–7 business days. The refund will be issued to your original method of payment.
Please note:
Shipping charges are non-refundable.
If you received a free item or bundle discount, the value may be deducted from your refund.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at restorehairnow@gmail.com. Include your order number and clear photos. We will arrange a replacement or refund at no cost to you.
Late or Missing Refunds
If you haven’t received a refund after 7 business days:
Check your bank account again
Contact your credit card company — it may take additional time before your refund is officially posted
Contact your bank for further processing delays
If you’ve done all of the above and still have not received your refund, please contact us at restorehairnow@gmail.com.
Contact Us
If you have any questions regarding this Refund & Return Policy, please email us at restorehairnow@gmail.com. We’re here to help and will respond within 24–48 business hours.